According to a new StrongMail survey conducted in conjunction with Zoomerang from April 11 to 23, 2012, reflecting the attitudes of business leaders in regards to mobile marketing adoption, budgets, techniques, challenges, benefits and integration with other channels, only 45% of businesses are conducting some form of mobile marketing, with mobile websites, mobile applications and QR codes the most popular forms of mobile marketing, but less than half of marketers are currently running any of them. Of those who are, 57% have been running them for only a year or less.
Mobile Marketing In Use (% Business Execs Worldwide) | |
Mobile Marketing | % of Respondents |
Mobile website | 70% |
Mobile apps | 55 |
Mobile QR codes | 49 |
SMS/MMS | 40 |
Mobile advertising | 34 |
Mobile push | 24 |
Mobile search | 23 |
Location based mobile mktg. | 13 |
Source: StrongMail, May 2012 |
Nearly half of businesses conducting mobile marketing have achieved a basic level of integration between their email and mobile programs, with top areas of focus being mobile landing pages (32%), mobile number capture at email sign-up (25%) and mobile optimized email templates (22%). More sophisticated tactics like leveraging mobile response data to optimize offers in email or other channels are only used by 29% of businesses engaged in mobile marketing.
Mobile Marketing Objectives (Multiple Response) | |
Objective | % of Respondents |
Increase sales | 59% |
Improve customer service | 52 |
Increase brand awareness | 49 |
Acquire new customers | 45 |
Grow mobile opt-in list | 14 |
Grow email opt-in list | 13 |
Lower support costs | 6 |
Don’t know | 5 |
Source: StrongMail, May 2012 |
The mobile marketing opportunity is not lost with marketers, as 75% of businesses not currently running programs plan to within a year or more, and of those businesses that are, 70% expect to see their budgets increase over the same time period.
Use of Mobile As Marketing Channel (% of Respondents) | |
Currently Using | % of Respondents |
Yes | 45% |
No | 55% |
Plan in next 6 mos | 14% |
Plan in 6-12 mos | 29% |
Plan ≥ 1 year | 32 |
No plans | 25 |
Source: StrongMail, May 2012 |
When asked to identify the top obstacle to launching a mobile program, 37% of businesses cited lack of strategy, followed lack of resources at 22%. Mobile marketing budgets also remain a small fraction of overall interactive budgets, with 54% of businesses allocating 5% or less to mobile programs. Nearly a quarter of businesses reported less than 1% allocated to mobile. On the positive side, 55% report increased budgets over the past year.
Interactive Budget Allocated to Mobile (% of Respondents) | |
Percent Allocated | % of Respondents |
< 1% | 24% |
2-3 | 20 |
4-5 | 10 |
6-10 | 7 |
≥ | 6 |
Don’t know | 33 |
Source: StrongMail, May 2012 |
The survey found that 55% of respondents had increased their mobile budget over the past year, and 70% planned to increase it in the coming year. Only 1% of respondents said they planned to decrease their mobile ad budget over the next 12 months.
Budget Expectation for Mobile Marketing in Next 12 Months | |
Expectation | % of Respondents |
Increase | 70% |
Decrease | 1 |
Same | 13 |
Don’t know | 15 |
Source: StrongMail, May 2012 |
And, of interest in serving these companies, the department most responsible is that responsible for online and interactive marketing.
Department Managing Mobile Marketing | |
Department | % of Respondents |
Email marketing | 14% |
Direct marketing | 6 |
Online/interactive marketing | 37 |
Dedicated mobile marketing function | 7 |
Shared w/multiple departments | 32 |
Source: StrongMail, May 2012 |
Survey Highlights Summary:
For additional information and a full copy of the survey and results, please visit StrongMail here.