More people are shopping online, but less than half solve problems on the first contact, least of all through email, The Northridge Group reports. Read the whole story
The firm's new tool, Lightning, enables brands to send interactive content via accelerated mobile pages (AMPs). Read the whole story
The number of breaches went down, but more records were compromised than ever before, Risk Based Security reports. Read the whole story
The access to data can fuel personal messaging and engagement, the company says. Read the whole story
The consortium uses its purchasing power to negotiate money-saving deals for members. Read the whole story
Slaughter has emerged in recent years as one of the agency's toughest critics of tech companies. Read the whole story