According to the e-tailing group and MyBuys, in a joint online survey, consumers are more comfortable sharing data with retailers than they are with social networks, especially if it enhances the shopping experience. The majority of survey respondents (55%) responded that they are “mostly willing” to provide shopping preferences to trusted retailers in exchange for an enhanced shopping experience.
Willingness To Share Shopping Preferences With Favorite Retailers (Completely/Somewhat Agree; % of Respondents) | |
Sharing Consideration | % of Respondents |
Somewhat willing to share to get better shopping experience | 57% |
Mostly willing to share to get better shopping experience | 55 |
Nervous sharing because privacy might be compromised | 44 |
Willing to share to expedite shopping experience | 44 |
Nervous sharing because security might be compromised | 44 |
Will share personalized information for more personalized shopping | 43 |
Cautious sharing with retailers, but not with peers | 40 |
Source: e-tailing Group/MyBuys, July 2012 |
In contrast, 52% of consumers responded that they are “much more concerned” or “somewhat more concerned” about sharing the same data on social networks
Sharing Personal Information With Social Channels (% of Respondents) | ||
Level of Concern | Personal Information | Shopper Preferences |
Much more/somewhat concerned | 57% | 52% |
About same level of concern | 38 | 42 |
Somewhat less/not at all concerned | 5 | 7 |
Source: e-tailing Group/MyBuys, July 2012 |
Robert Cell, CEO of MyBuys, notes that “Today’s consumer... expects a tailored online experience... (but) they’re more comfortable sharing shopping preference information with retailers than they are with social networks... designed for this type of exchange... the data strongly shows that (sharing)... results in a better shopping experience... increases brand loyalty...”
When asked about specific types of information they would share, 63% of respondents said they would share the types of offers they prefer; 61% said they would share the brands they buy; 60% would share the products they purchase.
Preferences for Sharing Information With Retailer (Completely/Somewhat Agree) | |
Most Likely Share | % of Respondents |
Types of offers preferred | 63% |
Brands purchased | 61 |
Products purchased | 60 |
Other stores shopped | 46 |
Shopping behavior | 46 |
Source: e-tailing Group/MyBuys, July 2012 |
On the mobile frontier, consumers remain more cautious. In fact, 76% of consumers indicated they have mixed feelings or find it somewhat undesirable to be geo-targeted on their mobile device.
GeoTargeted Preference For Mobile Device | |
Reaction | % of Respondents |
Highly/somewhat desirable | 24% |
Somewhat undesirable | 34 |
Mixed | 42 |
Source: e-tailing Group/MyBuys, July 2012 |
Cell added that “Online privacy is a complex issue and there is no ‘one-size-fits-all’ answer, but consumers are willing to share data when there is an equitable value exchange... "
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