According to new research from Marketing Profs and the Content Marketing Institute, 86% of B2C marketers in North America are using content marketing, employing 12 individual tactics on average. But B2C content marketers are struggling with the effectiveness of their content marketing, says the report.
Highlights of the "B2C Content Marketing: 2013 Benchmarks, Budgets, and Trends—North America" study include:
In general, the larger the B2C company, the more tactics used. Companies with 10,000 or more employees use an average of 16 tactics, whereas the smallest companies use an average of 10. Compared with their B2B counterparts, B2C marketers use more mobile content, mobile apps, print magazines, and print newsletters; however, B2C marketers use far fewer case studies, whitepapers, webinars/webcasts, and research reports.
B2C Content Marketing Usage | |
Tactic | % of Respondents |
Social media (xcpt blogs) | 84% |
Attitudes on website | 84 |
eNewsletters | 78 |
Videos | 70 |
Blogs | 69 |
In-person events | 63 |
Articles on other sites | 61 |
Mobile content | 43 |
Mobile apps | 42 |
Print magazines | 42 |
Microsites | 41 |
Branded content tools | 40 |
Case studies | 38 |
Print newsletters | 37 |
Infographics | 33 |
Research reports | 33 |
Licensed/syndicated content | 33 |
Books | 32 |
Webinars/webcasts | 32 |
Digital magazines | 29 |
eBooks | 28 |
Annual reports | 28 |
White papers | 28 |
Podcasts | 26 |
Virtual conferences | 21 |
Games/gamification | 17 |
Source: NCM/Marketing Profs, November 2013 |
Lack of budget is the challenge most cited by B2C content marketers: 52% (vs. 39% of B2B content marketers). Nearly an equal proportion cite producing enough content (51%) and producing the kind of content that engages (49%) as challenges they face.
The Top 3 biggestchallenges cited by B2C Marketers are:
Biggest B2C Content Marketing Challenge | |
Challenge | % of Respondents |
Lack of budget | 23% |
Producing enough content | 15 |
Producing engaging content | 15 |
Lack of knowledge, training, resources | 10 |
Inability to measure effectiveness | 8 |
Lack of buy-in/vision | 8 |
Lack of integration across marketing | 6 |
Producing content variety | 5 |
Finding content marketing professionals | 2 |
Source: NCM/Marketing Profs, November 2013 |
B2C marketers and B2B marketer agree on the primacy of in-person events as a content marketing tactic: 62% of B2c marketers say it's an effective tactic, as do 67% of B2B marketers. More B2C marketers than B2B marketers rank social media as "effective" or "very effective": 57% of B2C marketers vs. 49% of B2B marketers.
More B2C marketers than B2B marketers rank print materials (magazines as well as newsletters) as "effective" or "very effective": 51% of B2C marketers vs. 34% of B2B marketers for print magazines, and 42% of B2C marketers vs. 28% of B2B marketers for print newsletters.
Effectiveness of Tactics (B2C Users) | ||
Tactic | Believe Effective | Believe Less Effective |
In-person event | 62% | 38% |
eNewsletters | 62 | 38 |
Videos | 61 | 39 |
Blogs | 57 | 43 |
Social media xcpt blogs | 57 | 43 |
Webinars/webcasts | 56 | 44 |
Branded content tools | 55 | 45 |
eBooks | 54 | 46 |
Articles on website | 53 | 47 |
Virtual conference | 52 | 48 |
Print magazines | 51 | 49 |
Source: NCM/Marketing Profs, November 2013 |
The average share of marketing budget spent on B2C content marketing is 28% (on average, B2B marketers allocate a bit more: 33%). 55% of B2C marketers say they will increase their content marketing spend over the next 12 months.
B2C Content Spending (Next 12 Months; % of Respondents) | |
Expectation | % of Respondents |
Increase | 45% |
Significantly increase | 10 |
Remain same | 31 |
Decrease | 2 |
Significantly decrease | 1 |
Unsure | 11 |
Source: NCM/Marketing Profs, November 2013 |
B2C marketers use an average of four social media sites to distribute content, whereas B2B marketers use an average of five. B2C marketers most often use Facebook, whereas B2B marketers most often use LinkedIn.
Social Media Sites Used (% of B2C Marketers) | |
Site | % of Respondents |
90% | |
69 | |
YouTube | 65 |
51 | |
41 | |
35 | |
All others | < 14% each |
Source: NCM/Marketing Profs, November 2013 |
Concluding, the report says the most effective B2C content marketers:
For more information about the study from CMI, please visit here.
Producing enough content and ensuring that it is engaging is a challenge that comes down to understanding how content is distributed and how it can be clipped and massaged to create a campaign around a message. The ability to create great content on a regular basis requires deep insight into the brand and regular experience exciting the passion that drives engagement - everyday writing with a cup of coffee in hand helps too!