According to The Shullman Research Center, with a special focus on affluent consumers, drivers of both the luxury and the wealth-related markets, 62% of millionaires say their favorite place to shop is Amazon! Millionaires in this study have a personal net worth (assets minus debts) of $1 million or more, comprising about 9% of all (236.9 million) adults, or 20 million adult consumers.
Further, American millionaires(18+ in age) shop based on the generation to which they belong. Baby Boomers (10 million, ages 49 to 67) are currently the largest millionaire segment, while others include Millennials,18 to 33 years old; Gen-X'ers, 34 to 48; and the Silent Generation is 68 or older.
The proportion that each generation represents among millionaires is:
Source: Shullman Pulse, May 2014
Though the millionaires report that their favorite place to shop is Amazon (62%), Walmart (54%) and Target (49%), those preferences diverge along generational lines, with Gen-X'ers preferring Walmart to Amazon, while among Millennials, Macy's (57%) registers a strong second to Amazon.
And, when researching their buying plans, Millennials lead the way using digital means to do their research and searching (90%), while a strong percentage of Boomers (23%) prefer visiting stores for their research, and 15% of Gen-X'ers opt for calling.
When the millionaires' research is done, 65% of Gen-X'ers prefer online buying, while 52% of Millennials prefer in-store buying. So much for stereotypes about the digital crowd! And, both Millennials (46%) and Boomers (48%) are uncomfortable purchasing on a smartphone, whereas Gen-X'ers (13%) have no problem with that.
Overall, concludes the report, when taking measure of the millionaire marketplace, look beyond their wallets and check out their ages. The Insightsbrief from Schullman reviews and reports on millionaires' current behaviors regarding:
Among all millionaires, Amazon is the #1 store shopped during the past 12 months, followed by Walmart and Target. The popularity of these three stores is in large part driven by the Baby Boomer generation, who make up about one half of all millionaires and who are most likely to shop there. Notably, though, Walmart is #1 among Gen-X millionaires. Stores that appeal to 40% or more of a generation are highlighted in yellow. Clearly there are some notable generational differences (e.g., Macy's, Costco, Groupon, Apple, and Sears).
Top 15 Preferred Shopping Stores Among Millionaires (% of Age Segment) | ||||
| Total | Millennials | Gen-X | Boomers |
Amazon | 62% | 64% | 41% | 67% |
Walmart | 54 | 48 | 49 | 55 |
Target | 49 | 43 | 28 | 58 |
Best Buy | 38 | 42 | 39 | 38 |
Macy's | 37 | 57 | 23 | 34 |
Costco | 35 | 39 | 23 | 40 |
The Home Depot | 33 | 14 | 37 | 34 |
Lowe's | 33 | 20 | 35 | 33 |
eBay | 31 | 35 | 29 | 32 |
JCPenney | 29 | 33 | 11 | 38 |
Kohl's | 29 | 19 | 24 | 37 |
Groupon | 26 | 9 | 18 | 40 |
Apple | 25 | 40 | 30 | 17 |
Sears | 25 | 41 | 9 | 25 |
Barnes & Noble | 23 | 21 | 11 | 30 |
Source: SchullmanResearch, May 2014 |
As digital shopping increases among millionaires, nine out of ten Millennial millionaires prefer to research products and services of interest to them online, especially on a computer, compared with fewer than eight out of ten of the older generations. Boomers are the most likely age group to visit stores to do their research, and Gen-X'ers are the most likely generation to call a store.
Millionaires Preference For Researching Products and Services (% of Age Segment) | ||||
| Total | Millennials | Gen-X | Boomers |
Any Online | 80% | 90% | 79% | 75% |
Online on a computer | 73 | 82 | 70 | 69 |
Online on a tablet | 6 | 7 | 6 | 6 |
Online on a smartphone | 1 | 1 | 4 | 1 |
In person at a store | 14 | 4 | 5 | 23 |
By phone/by calling the store | 4 | 1 | 15 | 0 |
Through a personal shopper | 2 | 3 | 0 | 1 |
By mail order | 1 | 2 | 0 | 1 |
Source: SchullmanResearch, May 2014 |
When it comes to actually making purchases, preferences change, with almost two thirds of Gen-X'ers preferring to use the Internet, compared with less than half the other generations. Millennials and Boomers are currently more likely to actually make their purchase in person at a store.
Millionaires Purchasing Location Preferences (% of Age Segment) | ||||
| Total | Millennials | Gen-X | Boomers |
Any Online | 47% | 39% | 65% | 46% |
Online on a computer | 38 | 30 | 49 | 39 |
Online on a tablet | 4 | 4 | 4 | 4 |
Online on a smartphone | 5 | 5 | 12 | 2 |
In person at a store | 48 | 52 | 25 | 53 |
By phone/by calling the store | 2 | 8 | 0 | 0 |
Through a personal shopper | 2 | 1 | 8 | 1 |
By mail order | 1 | 0 | 2 | 0 |
Source: SchullmanResearch, May 2014 |
Making purchases "through a personal shopper" tops the list of shopping methods that make millionaire consumers uncomfortable. Gen-X millionaires are the least uncomfortable of the generations with this way of shopping. Almost one half of millionaire Millennials and Boomers are uncomfortable shopping online through a smartphone, though Gen-X'ers do not share this point of view. And, only a very small proportion of all the millionaire generations are uncomfortable using a computer to shop, says the report.
Most Uncomfortable Shopping Methods of Millionaires (% of Age Group) | ||||
| Total | Millennials | Gen-X | Boomers |
Through a personal shopper | 49% | 46% | 29% | 54% |
Online on a smartphone | 41 | 46 | 13 | 48 |
By phone/by calling the store | 32 | 29 | 16 | 44 |
Online on a tablet | 22 | 35 | 18 | 18 |
By mail order | 18 | 25 | 17 | 17 |
In person at a store | 8 | 7 | 29 | 1 |
Online on a computer | 7 | 7 | 12 | 5 |
None of these | 11 | 4 | 15 | 13 |
Source: SchullmanResearch, May 2014 |
Overall, the message to the marketing/media community, concludes the report, is that when taking measure of the millionaire marketplace, one size does not fit all.
For additional information from Schullman Research, please visit here.