According to a recent study by Adobe Systems, marketers know they must reinvent themselves, but don’t know how. 64% of marketers expect their role to change in the next year and 81% in the next 3 years. While 40% of marketers surveyed stated that they wanted to reinvent themselves, only 14% of those marketers actually know how to go about it, concludes the report. Lack of training in new marketing skills and organizational inability to adapt are cited as key obstacles to becoming the marketers they aspire to be.
Information in the study is broken out by companies with below average or average business performance… had performed similarly to key competitors or had recorded lower sales or revenue than key competitors vs. companies with superior business performance… had out-performed key competitors in terms of sales or revenue. And, companies where digital spend was more than 25% of total marketing budget, vs. companies where digital spend was less than 10% of their total marketing budget.
40% of marketers say “I want to reinvent or redefine my role as a marketer,” though only 14% say “I know exactly how to do it.” Of those who want to change, 44% are from a high digital spending company, and 33% from low. Companies with high digital spend are more likely to believe that marketers need to reinvent themselves:
Marketers Perceptions | ||
| High digital spend | Low digital spend |
Marketing is undergoing a revolution | 84% | 71% |
Marketers need to reinvent themselves to succeed | 82% | 67% |
Succeeding today involves a fundamental change in the approach to marketing | 85% | 77% |
Source: Adobe, March 2014 |
The changing role of marketers is driven by increased channels and platforms and new technologies, says the report. Respondents report some of the driving forces behind the change in the role of marketers.
Driving Forces For Change In Next 12 Months (% of Respondents)
Beyond the issues of budget and resource constraints, marketers cite lack of training in new skills and organizations’ inability to adapt as key obstacles to becoming the aspired marketer.
Barriers To Personal Marketing Growth (% of Respondents) | |
Obstacle | % of Respondents |
Lack of resources/budget | 53% |
Confusion over roles and responsibilities | 33% |
Dysfunction and friction over priorities across the company | 32% |
Lack of training in new marketing skills | 30% |
Organizational inability to adapt | 30% |
Not having a seat at the table when decisions are made | 28% |
Company resistance to trying new programs that may fail | 26% |
Misalignment between company priorities and my professional goals | 20% |
Demands outside of work | 16% |
Manager expectations | 14% |
My marketing skills falling behind | 14% |
Risk of failing/losing my job | 12% |
My company not experiencing market success | 12% |
My marketing specialty becoming less valuable/sought-after | 7% |
Source: Adobe, March 2014 |
Marketers, recognizing that their personal approach to marketing may have changed over the last 12 months, express their agreement to the understanding of the importance of using Big Data (Multiple Choice OK)
Importance of Big Data | |
Consideration | % of Respondents Strongly Agreeing |
Capturing and applying data to inform and drive marketing activities is the new reality | 74% |
Marketers need to embrace 'hyper-personalization' (i.e. using data to provide the right products, services and content at the right time) | 69% |
Mobile is a critical element for marketers to get right | 69% |
Digital marketing is more about driving and rewarding engagement | 67% |
Data (metrics from digital ads, campaigns, website, etc.) is informative in evolving my company's marketing creative | 67% |
Traditional marketing is more about driving brand awareness, brand differentiation & creating demand | 66% |
I am more open to experimenting and taking risks | 66% |
Source: Adobe, March 2014 |
Marketers, from both high and low digital spending companies, record their perceived marketing tactics as most critical areas a year from now.
Marketing Tactics Most Critical In One Year (Choose Up To Three) | |||
Tactic | Total | High Digital Spend | Low Digital Spend |
Social | 61% | 61% | 64% |
Mobile | 51 | 57 | 39 |
Online Ads | 37 | 43 | 28 |
Direct (including e-mail) | 31 | 33 | 36 |
Search | 27 | 33 | 17 |
Events | 23 | 18 | 31 |
PR | 9 | 12 | 22 |
15 | 6 | 12 | |
TV | 7 | 6 | 5 |
Source: Adobe, March 2014 |
Finally, marketers express their opinions on what will be most important to their company’s marketing moving forward.(% of Respondents)
Personalization 33% |
31% High digital spend |
36% Low digital spend |
Big Data 22% |
22% High digital spend |
17% Low digital spend |
Social 21% |
21% High digital spend |
22% Low digital spend |
Real Time 14% |
12% High digital spend |
18% Low digital spend |
Mobile 11% |
14% High digital spend |
7% Low digital spend |
Source: Adobe, March 2014 |
Summary of Top Findings:
According to the report, the online survey was among a total of 1,004 U.S. marketers with data collected February 19-27, 2014 by ResearchNow. The margin of error at the 95% confidence level for the total sample is +/- 3.1%
For additional information from Adobe, and the PDF survey file, please visit here.