• Why I Go To A Store
    I hate shopping. Let me clarify: I hate the physical experience of shopping. I find no joy in a mall. I avoid department stores like the plague. If I can buy it online, I will. Except I don't always click to shop. Why? I should be the gold standard of e-commerce targets. And most of the time, I am. Except when I'm not. Take home improvement stuff, for instance. I still drive down to my local Home Depot, even though I can order online.
  • How 'Free' Killed Video, And What We Can Do To Save It
    Remember: Video isn't free to make. Video isn't free to store. Video isn't free to deliver. As long as YouTube continues to rely on its big brother Google's ad revenue to underwrite its video losses, the video space is stuck, unable to connect revenues, audiences and makers.
  • Digital Is NOT Making Us Smarter
    The new paradigm I would like to propose is that digital "everything" is making us more accountable and transparent -- but not smarter. Let me explain.
  • Why Have TV Viewers Stopped Channel Surfing?
    We all know the headlines about television these days: "Massive ratings declines." "Prime time down." "TV dying as viewers cut the cord." Do these really tell the whole story about the behaviors of U.S. TV viewers, and the health of TV as media? Not exactly.
  • Business-Meeting Etiquette Lessons
    The landscape of business etiquette is deep and nuanced, so I can understand if not everyone understands it all. But there's one area I think everyone should be clear on: business-meeting etiquette.
  • Attention: Divided
    I'd like you to give me your undivided attention. I'd like you to -- but you can't. First, I'm probably not interesting enough. Secondly, you no longer live in a world where that's possible. And third, even if you could, I'm not sure I could handle it. I'm out of practice.
  • Finding News In The Noise
    It's time to wake up to this very simple realization: Fake news won't fix itself. Our information ecosystem is awash in garbage, noise pollution that makes it almost impossible to separate signal from noise. It's not a small problem, and it's not going to be solved by pointing fingers or placing blame.
  • Sorry, Senator Franken: Facebook Neutrality Is Impossible
    "As tech giants become a new kind of Internet gatekeeper," said Senator Al Franken this week, "I believe the same basic principles of net neutrality should apply here. No one company should have the power to pick and choose which content reaches consumers and which doesn't." He went on: "Facebook, Google, and Amazon, like ISPs, should be neutral in their treatment of the flow of lawful information and commerce on their platform." It sounds reasonable. After all, he is speaking in defense of private citizens' right to choose. Surely we should be the ones to decide what content we consume, ...
  • Marketers, You Want Innovation? Bring On The Engineers!
    As a group, the most creative thinkers and doers that I have worked with have been engineers. Yes, engineers. There's a reason that Silicon Valley has driven so much innovation in the Internet era and the people that have delivered the best solutions have been engineers. (And I write this as a digital entrepreneur who is proud of his liberal arts education.)
  • Will Blockchain Go The Way Of Virtual Worlds?
    I hear blockchain is a big deal these days. I've had it explained to me by about a dozen people in just the last week, but the hype on it is so high that it smells a bit overinflated. To me it seems like the"virtual worlds" a few years back, when companies like Second Life were everywhere and every brand was trying to develop its virtual presence.
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